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Product & Fitment

What types of parts does FarinParts supply?

FarinParts supplies replacement parts for excavators, loaders, bulldozers, tractors, forklifts, diesel engines, and other heavy equipment. Our product range includes hydraulic pumps, final drives, swing motors, engine parts, electrical parts, fuel system parts, cooling system parts, seals, filters, and undercarriage parts.

Are your parts genuine, OEM, or aftermarket?

We mainly supply quality aftermarket replacement parts and OEM-standard parts. For some part numbers, genuine or original-brand parts may also be available. Please contact us before ordering if you require a specific brand, original part, or OEM package.

How can I confirm whether a part fits my machine?

Please send us the part number, machine model, engine model, nameplate photo, or clear photos of the old part. Our team will help check compatibility before you place the order.

What should I do if I cannot find the part on your website?

Many parts may not be listed online yet. You can send us the part number, machine model, engine model, or product photos, and we will help check availability.

Can you help identify an unknown part?

Yes. Please provide clear photos from different angles, the machine nameplate, engine plate, casting number, label, or any visible part number. More information helps us identify the correct part faster.

I haven't received my order. What should I do?

Check the email you received after placing your order. It should contain information about the status of your order and the expected delivery date.

What if the package is held by customs?

If the contents of the parcel are suspicious to customs officers (for example, many identical goods), it may be further checked.

If the resolution time for the dispute is excessively prolonged, and you prefer not to wait, what actions should be taken?

If all other options fail, you may need to consider taking legal action. This can be a lengthy and costly process, so it's important to weigh the potential benefits against the risks and costs.

When will I receive my order?

Track the status of your order: Woodmart marketplace provides the ability to track the status of an order by tracking number.

Orders & Payment

Can I get a quotation before ordering?

Yes. Please send us the part number, quantity, destination country, and any special requirements. We will provide a quotation with product price, estimated lead time, shipping method, and freight cost when available.

Do you support bulk orders or wholesale pricing?

Yes. We support bulk orders, repeat orders, and wholesale inquiries. Please send us your part list and quantity for a better quotation.

What payment methods do you accept?

We accept common international payment methods such as bank transfer, PayPal, and credit card payment. Available payment options may depend on the order amount, destination country, and product type.

Do you provide product photos or videos before shipment?

Yes. For many orders, we can provide product photos or videos before shipment to help customers confirm the product condition, appearance, and part details.

Are all products in stock?

Stock availability varies by part number. Some parts are in stock and can be prepared quickly, while rebuilt, special-order, or less common parts may require additional preparation time

Shipping & Delivery

Do you ship internationally?

Yes. We ship parts worldwide by express, air freight, sea freight, or customer-appointed freight forwarder, depending on the size, weight, destination, and urgency of the order.

How long does delivery usually take?

Delivery time depends on stock availability, destination country, shipping method, customs clearance, and courier or freight schedules. We will provide an estimated delivery time before shipment when possible.

Can I use my own freight forwarder?

Yes. You can arrange pickup through your own freight forwarder. Please provide the forwarder’s warehouse address and contact details before shipment.

Who is responsible for customs duties and import taxes?

Customs duties, import taxes, and local charges are usually the buyer’s responsibility. These charges vary by country and are not controlled by FarinParts.

What should I do if my package is held by customs?

Please contact the courier or customs office first to confirm the required documents or payment. If product information or invoice details are needed, contact us and we will assist where possible.

After-Sales & Returns

What should I do if I receive the wrong or damaged part?

Please contact us as soon as possible and provide photos, videos, order details, package photos, and part labels. We will review the issue and provide a suitable solution.

Can I return a product?

Return conditions depend on the product type, order status, and reason for return. Please contact us before sending anything back. Special-order, rebuilt, used, electrical, or installed parts may not be returnable unless there is a confirmed quality issue.

What if the part does not fit my machine?

Please contact us with the machine model, old part photos, part number, and installation details. We will help check whether the issue is caused by incorrect identification, model mismatch, or another reason.

Do your products come with a warranty?

Warranty terms vary depending on the product type, supplier, and application. Please confirm the warranty details with our team before ordering, especially for high-value parts such as hydraulic pumps, final drives, engines, and control units.

What information should I provide for after-sales support?

Please provide your order number, part number, machine model, photos or videos of the issue, installation details, and a clear description of the problem. This helps us review the case faster and more accurately.

Contact Support

How can I contact FarinParts?

You can contact us through the website inquiry form, email, or WhatsApp. Please include the part number, quantity, machine model, and destination country so our team can respond faster.

What is the fastest way to get help?

The fastest way is to send the part number, machine model, photos, and quantity together in one message. If you need shipping cost, please also provide the destination country and city.